Exchange and return policy
- Replacement and refund are the guaranteed right of all our customers, and it includes all the products that we offer on our store.
- All products offered on our store are subject to the exchange and return policy in accordance with the terms and conditions stipulated on this page.
- It is possible to return or exchange if the product is in the same original condition when purchased and wrapped in the original packaging.
- Return within three (3) days and exchange within seven (7) days from the date of purchase.
- - Please contact us via our contact us page or via our phone numbers to request a return or exchange.
- Please photograph the city sent with the identification, address and order number, and replace it with another product in case the product was spoiled or had a specific defect, or did not take advantage of the agreed choice.
- FULL REFUND FULL REFUND IF THE PRODUCT WE RECEIVED TO BE VERY DIFFERENT WITH THE PRODUCT DESCRIPTION ON THE PRODUCT PAGE OF OUR WEBSITE.
- We can help you with any expectations of using the products by the customer to mention them on the product page on our site.
- A deduction of 30 points or a value of not less than 25 dirhams if the customer does not want the product and there is no defect or any reason mentioned.